Frequently Asked Questions

Below are lots of frequently asked questions about our services. If we haven’t answered your question, contact us through our contact page or give us a call at (513) 559-0001

Have Some Questions?

Whether you need information on fingerprinting, pre-employment screenings, or background checks, we can help.

Where are you located?

Our office is conveniently located in The Historic Jefferson Ice House at 3210 Jefferson Avenue, Suite #25, Cincinnati, Ohio 45220

FREE parking in rear of building — TSF entrance on Jefferson Ave.

How much is a State (BCI) and Federal (FBI) Background Check?

  • BCI — $50.00
  • FBI — $55.00
  • Ohio BCI & FBI — $95.00

What forms of payment are accepted?

(payment required at time of service)

  • Cash
  • Visa, Mastercard, American Express & Discover
  • Agency on File – Agency verification letter

Do I need an appointment?

** CURRENTLY BY APPOINTMENT ONLY**
Appointments preferred, but walk-ins accepted if availability is open at that time. It is always best to schedule an appointment via our online website link or call our office to secure your requested time and confirm our availability.

How long does it take for an Ohio Background Check to process?

The average response time from Ohio BCI is 5-7 business days but can take up to 30.

How can I check the status of my Background Check?

Yes. Ohio BCI processes and mails out all background checks for the state. To check the status of your background The Civilian Identification Department of the Bureau of Criminal Identification and Investigation can be reached Monday through Friday toll-free at 877-224-0043, between 8 a.m. and 4:30 p.m.

How do I complete a Background Check if I am not in Ohio?

Contact BCI at 877-224-0043 for the required fingerprint cards to be mailed to your address.

How do I get a copy of a previously completed Background Check?

Follow the background check copy procedure and submit the background check copy request form.

How do I submit a FBI Background Check for personal use?

BCI can only process FBI background checks for specific types of Ohio employment. If you need a FBI background check for personal use, please contact the FBI at 304-625-5590 and follow their instructions for submitting fingerprints directly to their office.

What if an error is made by a WebCheck agency when my information is submitted for a Background Check?

BCI cannot change information once it is submitted to their office. A new background check must be submitted. No credits will be issued for submission errors.

What if a need a Background Check for Immigration purposes?

A BCI background check can be submitted for immigration purposes.

A FBI background check cannot be submitted to us for immigration purposes. Please contact the FBI at 304-625-5590 or visit www.FBI.gov for more information.

What if I received a Rapsheet and think there is an error?

You will need to follow the instructions to request for Challenge and Review of Criminal History Records.

What if I received a rejection letter for a BCI or FBI Background Check?

When receiving a rejection letter on a BCI or FBI background check, review the reason for the rejection. You will receive a separate result for the BCI and FBI background checks, so don’t assume that if you receive a rejection letter that it pertains to both results. You will need to submit a new set of fingerprints for the rejected background check.

What is a disqualifying offense?

A disqualifying offense means that if the individual committed a certain offense, that person may be prohibited from employment with the organization.

What is the difference between Fingerprint Biometrics and Automated Fingerprint Identification Systems (AFIS)?

Biometric fingerprint systems are designed to identify persons who want to be identified.

AFIS is designed to identify persons who are trying to hide their identity.

What do I bring to my appointment?

Checklist for quick and efficient service.

  • A valid, government-issued photo ID
    (driver’s license, state ID, passport, military ID, green card)
  • BCI/FBI Agency Code
    What you/your employer is requesting and purpose; reason for fingerprints, i.e.
    • Getting a license or permit.
      (financial institutions, liquor sales, security, automotive sales, insurance sales, nursing, real estate appraisal, fireworks, lottery sales, etc.)
    • Working with or near children.
      (Education, teaching, adoption, foster parenting, childcare, school transportation, etc.)
    • Working with or near the elderly.
      (Nursing homes, healthcare, transportation, etc.)
  • Address that results are mailed to or if electronically; direct mail or direct copy.

What programs & industries can WebCheck provide for?

  • Attorneys and Legal Workers
  • Teachers
  • Banking
  • Adoption & Child Care
  • Health Care
  • Mortgage Industry
  • Department of Commerce
  • Department of Insurance
  • Accounting Board
  • Minors; with Parental/Guardian Signed Waiver
  • Social Services & More!

Who can have a BCI Background Check?

  • Anyone
  • For Any Reason
  • Results Can Be Mailed Anywhere

Who can have a FBI Background Check?

  • In order to conduct an FBI background check via National WebCheck, it MUST be a state of OHIO mandated background check such as, but not limited to;
    • People working with children (teachers, daycare workers)
    • People working with the elderly (nursing home or home care employees)
    • People working in the DODD field (working for a county or private agency)
    • Nurses (nursing students or those applying for initial licensure)
    • Firefighters and EMTs
    • Pharmacy Technicians
    • Pain management clinic owners and employees

APPOINTMENTS PREFERRED - WALK-INS ACCEPTED

Reduce delays and waiting time - Scheduled appointments will be processed prior to walk-in’s
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